Reviews

Summary of 2,826 verified reviews

83
Very Good

Very good hotel. Close to the city center with easily acessible parking. “Close to the city centre”. “Reception staff were fantastic”.

Ranked top 33% overall

TOP 3% City Hotel

“Good choice for a city trip” “Close to the city centre” “Good value for money”

Good to know

  • Near city centre

    “Close to the city centre”

    “Great location for city centre”

  • Great reception

    “Reception staff were fantastic”

    “An apology from the reservations manager”

  • Best value for money

    “Good value for money”

    “Good value for breakfast”

  • Friendly service

    “Friendly staff”

    “Welcome at reception was friendly and swift”

Show details

Review highlights

Location

“Good location” “Good base for shopping in Leeds” “Close to the city centre”

City centre within easy reach, said 95%.

100% thought it was easy to get to the train station.

Service

“Friendly staff” “An apology from the reservations manager” “Reception staff were fantastic”

91% found the staff to be very friendly.

74% said the reception staff was great.

Hotel Building

“Good facilities” “Downstairs area all refurbished” “Décor beautiful”

76% enjoyed the lobby entrance.

90% said the facilities were very new.

Room

“Comfy beds” “Pleasant hotel visually” “Room was clean”

Beds were acceptable for 62%.

For only 69%, the noise level was all right.

WiFi

“Good wifi connection” “Free wifi” “Access to wireless for free”

Food

“Breakfast was very good basic” “Excellent house merlot” “Breakfast was lovely”

66% found the breakfast to be acceptable.

The price was too high for 63%.

Ranked top 31% by couples, with a score of 83

Good to know

  • Good accessibility by car

    “Main road next to hotel”

    “Close to transport links”

  • Train station is close

    “10 minute walk from train station”

    “Easy access from Train station”

  • Expensive breakfast

    “Breakfast not included”

  • Bad air conditioning

    “No air con”

    “No air conditioning in the bedrooms”

Show details

Review highlights

Location

“Good location” “Good base for shopping in Leeds” “Close to the city centre”

City centre within easy reach, said 96%.

100% thought it was easy to get to the train station.

Price

“Good price” “Good weekend rate” “Good value for money”

Excellent value for money, said 93%.

Hotel Building

“Good facilities” “Downstairs area all refurbished” “Décor beautiful”

89% said the facilities were very new.

Service

“Friendly staff” “An apology from the reservations manager” “Reception staff were fantastic”

88% found the staff to be very friendly.

71% said the reception staff was great.

Room

“Pleasant hotel visually” “Comfy beds” “Room was ok”

Beds were acceptable for 58%.

For only 52%, the bathroom was ok.

WiFi

“Access to wireless for free” “Good wifi connection” “Free wifi”

Food

“Breakfast was lovely” “Excellent house merlot” “Breakfast was very good basic”

65% found the breakfast to be acceptable.

The price was too high for 59%.

Ranked top 45% by solo travelers, with a score of 78

Good to know

  • Bad fitness area

    “Gym was a joke”

    “Gym machines broken”

  • Poor wellness & sports facilities

    “Gym was a joke”

    “Health suite was disgusting”

  • Free internet

    “Free wifi”

    “Access to wireless for free”

  • Bad furniture

    “Tables were very very dirty”

    “Pokey little cupboard”

Show details

Review highlights

Location

“Good location” “Good base for shopping in Leeds” “Close to the city centre”

Hotel Building

“Good facilities” “Downstairs area all refurbished” “Décor beautiful”

Service

“Friendly staff” “An apology from the reservations manager” “Reception staff were fantastic”

86% found the staff to be very friendly.

71% said the reception staff was great.

WiFi

“Free wifi” “Access to wireless for free” “Good wifi connection”

Room

“Lack of adequate glazing” “Room was ok” “Comfy beds”

57% complained about the bathroom.

73% said rooms were clean.

Food

“Reasonable but somewhat uninspired buffet” “Breakfast was very good basic” “Breakfast was lovely”

61% found the breakfast to be acceptable.

The price was too high for 64%.

Wellness

“Gym was a joke” “Health suite was disgusting” “Not enough gym facilities”

89% didn't like the fitness area.

Ranked top 35% by families, with a score of 81

Good to know

  • Near city centre

    “Close to the city centre”

    “Great location for city centre”

  • Poor bathroom

    “Smelly bathroom”

    “No toiletries supplied”

  • Friendly service

    “Friendly staff”

    “Welcome at reception was friendly and swift”

  • Fantastic service

    “Friendly staff”

    “An apology from the reservations manager”

Show details

Review highlights

Location

“Good location” “Good base for shopping in Leeds” “Close to the city centre”

City centre within easy reach, said 96%.

Service

“Friendly staff” “An apology from the reservations manager” “Reception staff were fantastic”

92% found the staff to be very friendly.

78% said the reception staff was great.

Hotel Building

“Good facilities” “Downstairs area all refurbished” “Décor beautiful”

Room

“Comfy beds” “Pleasant hotel visually” “Lack of adequate glazing”

For only 53%, the bathroom was ok.

Beds were acceptable for 62%.

Food

“Excellent house merlot” “Toast was soggy” “Breakfast was lovely”

65% found the breakfast to be acceptable.

Ranked top 29% by business travelers, with a score of 77

Good to know

  • New facilities

    “Clean modern hotel”

    “That new signage”

  • Poorly-maintained rooms

    “TV didn't work”

    “Hairdryer in the room did not work”

  • Excellent hotel

    “Lovely hotel”

    “Great value for money for a city trip”

  • Near city centre

    “Close to the city centre”

    “Great location for city centre”

Review highlights

Location

“Good location” “Good base for shopping in Leeds” “Close to the city centre”

City centre within easy reach, said 96%.

Service

“Friendly staff” “An apology from the reservations manager” “Reception staff were fantastic”

92% found the staff to be very friendly.

72% said the reception staff was great.

Price

“Good price” “Good weekend rate” “Good value for money”

Excellent value for money, said 95%.

Hotel Building

“Good facilities” “Downstairs area all refurbished” “Décor beautiful”

92% said the facilities were very new.

Room

“Pleasant hotel visually” “Lack of adequate glazing” “Comfy beds”

For only 51%, the bathroom was ok.

Beds were acceptable for 63%.

WiFi

“Good wifi connection” “Access to wireless for free” “Free wifi”

Food

“Breakfast not great” “No spinach” “Food was a little pricy”

Review highlights

Location

“Good location” “Good base for shopping in Leeds” “Close to the city centre”

Room

“Lack of adequate glazing” “Pleasant hotel visually” “Room was clean”

Good to know

  • Near city centre

    “Close to the city centre”

    “Great location for city centre”

  • Great reception

    “Reception staff were fantastic”

    “An apology from the reservations manager”

  • Friendly service

    “Friendly staff”

    “Welcome at reception was friendly and swift”

  • Best value for money

    “Good value for money”

    “Good value for breakfast”

Show details

Review highlights

Location

“Good location” “Good base for shopping in Leeds” “Close to the city centre”

City centre within easy reach, said 95%.

Easily accessible by car, said 80%.

Service

“Friendly staff” “An apology from the reservations manager” “Reception staff were fantastic”

91% found the staff to be very friendly.

74% said the reception staff was great.

Hotel Building

“Good facilities” “Downstairs area all refurbished” “Décor beautiful”

76% enjoyed the lobby entrance.

90% said the facilities were very new.

Room

“Room was clean” “Comfy beds” “Pleasant hotel visually”

80% said rooms were clean.

Beds were acceptable for 61%.

WiFi

“Good wifi connection” “Free wifi” “Access to wireless for free”

Food

“Excellent house merlot” “Food was good” “Breakfast was lovely”

66% found the breakfast to be acceptable.

The price was too high for 66%.

Ranked top 31% by couples, with a score of 83

Good to know

  • Good accessibility by car

    “Main road next to hotel”

    “Close to transport links”

  • Train station is close

    “10 minute walk from train station”

    “Easy access from Train station”

  • Expensive breakfast

    “Breakfast not included”

  • Bad air conditioning

    “No air con”

    “No air conditioning in the bedrooms”

Show details

Review highlights

Location

“Good location” “Good base for shopping in Leeds” “Close to the city centre”

City centre within easy reach, said 96%.

100% thought it was easy to get to the train station.

Price

“Good price” “Good weekend rate” “Good value for money”

Excellent value for money, said 93%.

Hotel Building

“Good facilities” “Downstairs area all refurbished” “Décor beautiful”

89% said the facilities were very new.

Service

“Friendly staff” “An apology from the reservations manager” “Reception staff were fantastic”

88% found the staff to be very friendly.

71% said the reception staff was great.

Room

“Comfy beds” “Room was ok” “Room was clean”

Beds were acceptable for 58%.

For only 52%, the bathroom was ok.

WiFi

“Good wifi connection” “Access to wireless for free” “Free wifi”

Food

“Breakfast not great” “No spinach” “Food was a little pricy”

The price was too high for 62%.

54% said the breakfast was too expensive.

Ranked top 51% by solo travelers, with a score of 76

Good to know

  • Poor wellness & sports facilities

    “Gym was a joke”

    “Health suite was disgusting”

  • Bad fitness area

    “Gym was a joke”

    “Gym machines broken”

  • Free internet

    “Free wifi”

    “Access to wireless for free”

  • Bad furniture

    “Tables were very very dirty”

    “Pokey little cupboard”

Show details

Review highlights

Location

“Good location” “Good base for shopping in Leeds” “Close to the city centre”

Hotel Building

“Good facilities” “Downstairs area all refurbished” “Décor beautiful”

Service

“Friendly staff” “An apology from the reservations manager” “Reception staff were fantastic”

86% found the staff to be very friendly.

71% said the reception staff was great.

WiFi

“Access to wireless for free” “Free wifi” “Good wifi connection”

Room

“Lack of adequate glazing” “Pleasant hotel visually” “Room was clean”

57% complained about the bathroom.

73% said rooms were clean.

Food

“Breakfast was lovely” “Reasonable but somewhat uninspired buffet” “Breakfast was very good basic”

65% found the breakfast to be acceptable.

The price was too high for 64%.

Wellness

“Gym was a joke” “Health suite was disgusting” “Not enough gym facilities”

89% didn't like the fitness area.

Ranked top 43% by families, with a score of 81

Good to know

  • Near city centre

    “Close to the city centre”

    “Great location for city centre”

  • Poor bathroom

    “Smelly bathroom”

    “No toiletries supplied”

  • Friendly service

    “Friendly staff”

    “Welcome at reception was friendly and swift”

  • Clean rooms

    “Room was clean”

    “Clean equipment”

Show details

Review highlights

Location

“Good location” “Good base for shopping in Leeds” “Close to the city centre”

City centre within easy reach, said 96%.

Service

“Friendly staff” “An apology from the reservations manager” “Reception staff were fantastic”

92% found the staff to be very friendly.

78% said the reception staff was great.

Hotel Building

“Good facilities” “Downstairs area all refurbished” “Décor beautiful”

Room

“Lack of adequate glazing” “Shower is ok” “Room was ok”

For only 53%, the bathroom was ok.

Beds were acceptable for 62%.

Food

“Toast was soggy” “Food was good” “Breakfast was lovely”

65% found the breakfast to be acceptable.

Ranked top 30% by business travelers, with a score of 77

Good to know

  • New facilities

    “Clean modern hotel”

    “That new signage”

  • Poorly-maintained rooms

    “TV didn't work”

    “Hairdryer in the room did not work”

  • Excellent hotel

    “Lovely hotel”

    “Great value for money for a city trip”

  • Near city centre

    “Close to the city centre”

    “Great location for city centre”

Review highlights

Location

“Good location” “Good base for shopping in Leeds” “Close to the city centre”

City centre within easy reach, said 96%.

Service

“Friendly staff” “An apology from the reservations manager” “Reception staff were fantastic”

72% said the reception staff was great.

92% found the staff to be very friendly.

Price

“Good price” “Good weekend rate” “Good value for money”

Excellent value for money, said 95%.

Hotel Building

“Good facilities” “Downstairs area all refurbished” “Décor beautiful”

92% said the facilities were very new.

Room

“Room was ok” “Pleasant hotel visually” “Shower is ok”

For only 51%, the bathroom was ok.

Beds were acceptable for 63%.

WiFi

“Free wifi” “Access to wireless for free” “Good wifi connection”

Food

“Breakfast not great” “No spinach” “Food was a little pricy”