Reviews

Summary of 2,987 verified reviews

83
Very Good

Very good city hotel. Close to Leeds City Centre. Close to the city center with easily acessible parking. “Close to the city centre”. “Reception staff were friendly”.

Ranked top 33% overall

TOP 2% City Hotel

“Good choice for a city trip” “Close to the city centre” “Good value for money”

Good to know

  • Near city centre

    “Close to the city centre”

    “In walking distance of Leeds city centre”

  • Great reception

    “Reception staff were friendly”

    “An apology from the reservations manager”

  • Friendly service

    “Friendly staff”

    “Welcome at reception was friendly and swift”

  • Best value for money

    “Good value for money”

    “Good value for breakfast”

Show details

Review highlights

Location

“Good location” “Good base for shopping in Leeds” “Close to the city centre”

City centre within easy reach, said 91%.

Easily accessible by car, said 71%.

Service

“Friendly staff” “An apology from the reservations manager” “Reception staff were very welcoming”

90% found the staff to be very friendly.

74% said the reception staff was great.

Price

“Good price” “Good weekend rate” “Good value for money”

Excellent value for money, said 96%.

Hotel Building

“Good facilities” “Downstairs area all refurbished” “Décor beautiful”

91% said the facilities were very new.

Room

“Shower is ok” “Pleasant hotel visually” “Room was clean”

Beds were acceptable for 62%.

71% thought it was pleasantly quiet.

WiFi

“Access to wireless for free” “Free wifi” “Free wi-fi”

Food

“Toast was soggy” “Excellent house merlot” “Breakfast was lovely”

62% found the breakfast to be acceptable.

66% said the breakfast was too expensive.

Ranked top 31% by couples, with a score of 83

Good to know

  • Poor dining experience

    “Breakfast was disgusting”

    “Drunk hen”

  • Good accessibility by car

    “Main road next to hotel”

    “Easy access to motorway”

  • Train station is close

    “10 minute walk from train station”

    “Easy access from Train station”

  • Expensive breakfast

    “Breakfast not included”

Show details

Review highlights

Location

“Good location” “Good base for shopping in Leeds” “Close to the city centre”

City centre within easy reach, said 91%.

100% thought it was easy to get to the train station.

Service

“Friendly staff” “An apology from the reservations manager” “Reception staff were very welcoming”

90% found the staff to be very friendly.

Price

“Good price” “Good weekend rate” “Good value for money”

Excellent value for money, said 96%.

Hotel Building

“Good facilities” “Downstairs area all refurbished” “Décor beautiful”

90% said the facilities were very new.

Room

“Pleasant hotel visually” “Shower is ok” “Comfy beds”

Beds were acceptable for 56%.

70% thought it was pleasantly quiet.

WiFi

“Access to wireless for free” “Free wifi” “Free wi-fi”

Food

“Breakfast not included” “No spinach” “Food was a little pricy”

The price was too high for 71%.

63% said the breakfast was too expensive.

Ranked top 35% by families, with a score of 82

Good to know

  • Expensive restaurant

    “Breakfast not included”

    “Room service menu was over-priced”

  • Clean rooms

    “Room was clean”

    “One twin bed was clean”

  • Friendly service

    “Friendly staff”

    “Welcome at reception was friendly and swift”

  • Poor bathroom

    “Smelly bathroom”

    “No toiletries supplied”

Show details

Review highlights

Hotel

“Great hotel” “Perfect for business travel with hanging space” “Nice stay. ”

Location

“Good location” “Good base for shopping in Leeds” “Close to the city centre”

City centre within easy reach, said 93%.

Service

“Friendly staff” “An apology from the reservations manager” “Reception staff were very welcoming”

87% found the staff to be very friendly.

79% said the reception staff was great.

Hotel Building

“Good facilities” “Downstairs area all refurbished” “Décor beautiful”

Room

“Lack of adequate glazing” “Pleasant hotel visually” “Comfy beds”

Beds were acceptable for 58%.

52% complained about the bathroom.

Food

“Breakfast not included” “No spinach” “Food was a little pricy”

The price was too high for 74%.

Ranked top 48% by solo travelers, with a score of 78

Good to know

  • Bad fitness area

    “Gym was a joke”

    “One of the treadmills was not working properly”

  • Poor wellness & sports facilities

    “Gym was a joke”

    “Health suite was disgusting”

  • Free internet

    “Free wifi”

    “Access to wireless for free”

  • Bad furniture

    “Tables were very very dirty”

    “Pokey little cupboard”

Show details

Review highlights

Location

“Good location” “Good base for shopping in Leeds” “Close to the city centre”

City centre within easy reach, said 92%.

Hotel Building

“Good facilities” “Downstairs area all refurbished” “Décor beautiful”

Service

“Friendly staff” “An apology from the reservations manager” “Reception staff were very welcoming”

86% found the staff to be very friendly.

WiFi

“Free wifi” “Free wi-fi” “Access to wireless for free”

Room

“Room was clean” “Pleasant hotel visually” “Lack of adequate glazing”

55% complained about the bathroom.

Beds were acceptable for 62%.

Food

“Excellent house merlot” “Reasonable but somewhat uninspired buffet” “Toast was soggy”

59% found the breakfast to be acceptable.

Ranked top 41% by business travelers, with a score of 75

Good to know

  • New facilities

    “Clean modern hotel”

    “That new signage”

  • Bad air conditioning

    “No air conditioning”

    “No air conditioning in the bedrooms”

  • Excellent hotel

    “Great hotel”

    “Perfect for business travel with hanging space”

  • Nice building

    “Good facilities”

    “Downstairs area all refurbished”

Review highlights

Location

“Good location” “Good base for shopping in Leeds” “Close to the city centre”

City centre within easy reach, said 92%.

Hotel

“Great hotel” “Perfect for business travel with hanging space” “Nice stay. ”

Price

“Good price” “Good weekend rate” “Good value for money”

Excellent value for money, said 96%.

Service

“Friendly staff” “An apology from the reservations manager” “Reception staff were very welcoming”

73% said the reception staff was great.

92% found the staff to be very friendly.

Hotel Building

“Good facilities” “Downstairs area all refurbished” “Décor beautiful”

92% said the facilities were very new.

WiFi

“Access to wireless for free” “Free wi-fi” “Free wifi”

Room

“Lack of adequate glazing” “Room was ok” “Comfy beds”

53% complained about the bathroom.

Beds were acceptable for 65%.

Food

“Breakfast not included” “No spinach” “Food was a little pricy”

Review highlights

Location

“Good location” “Good base for shopping in Leeds” “Close to the city centre”

Room

“Room was clean” “Comfy beds” “Room was ok”

Food

“Breakfast was hot and very enjoyable” “Excellent house merlot” “Toast was soggy”

Good to know

  • Near city centre

    “Close to the city centre”

    “In walking distance of Leeds city centre”

  • Great reception

    “Reception staff were friendly”

    “An apology from the reservations manager”

  • Friendly service

    “Friendly staff”

    “Welcome at reception was friendly and swift”

  • Good accessibility by car

    “Main road next to hotel”

    “Easy access to motorway”

Show details

Review highlights

Location

“Good location” “Good base for shopping in Leeds” “Close to the city centre”

City centre within easy reach, said 93%.

Easily accessible by car, said 71%.

Service

“Friendly staff” “An apology from the reservations manager” “Reception staff were very welcoming”

90% found the staff to be very friendly.

74% said the reception staff was great.

Price

“Good price” “Good weekend rate” “Good value for money”

Excellent value for money, said 96%.

Hotel Building

“Good facilities” “Downstairs area all refurbished” “Décor beautiful”

91% said the facilities were very new.

Room

“Shower is ok” “Room was clean” “Lack of adequate glazing”

Beds were acceptable for 61%.

70% thought it was pleasantly quiet.

WiFi

“Free wi-fi” “Access to wireless for free” “Free wifi”

Food

“Food was good” “Breakfast was lovely” “Excellent house merlot”

63% found the breakfast to be acceptable.

For 56%, the dining experience was not enjoyable.

Ranked top 33% by couples, with a score of 83

Good to know

  • Poor dining experience

    “Breakfast was disgusting”

    “Drunk hen”

  • Good accessibility by car

    “Main road next to hotel”

    “Easy access to motorway”

  • Train station is close

    “10 minute walk from train station”

    “Easy access from Train station”

  • Expensive breakfast

    “Breakfast not included”

Show details

Review highlights

Location

“Good location” “Good base for shopping in Leeds” “Close to the city centre”

City centre within easy reach, said 91%.

100% thought it was easy to get to the train station.

Service

“Friendly staff” “An apology from the reservations manager” “Reception staff were very welcoming”

90% found the staff to be very friendly.

Price

“Good price” “Good weekend rate” “Good value for money”

Excellent value for money, said 96%.

Hotel Building

“Good facilities” “Downstairs area all refurbished” “Décor beautiful”

90% said the facilities were very new.

Room

“Room was ok” “Comfy beds” “Shower is ok”

Beds were acceptable for 57%.

70% thought it was pleasantly quiet.

WiFi

“Access to wireless for free” “Free wifi” “Free wi-fi”

Food

“Breakfast was lovely” “Toast was soggy” “Reasonable but somewhat uninspired buffet”

65% found the breakfast to be acceptable.

64% said the breakfast was too expensive.

Ranked top 37% by families, with a score of 81

Good to know

  • Expensive restaurant

    “Breakfast not included”

    “Room service menu was over-priced”

  • Clean rooms

    “Room was clean”

    “One twin bed was clean”

  • Friendly service

    “Friendly staff”

    “Welcome at reception was friendly and swift”

  • Poor bathroom

    “Smelly bathroom”

    “No toiletries supplied”

Show details

Review highlights

Hotel

“Great hotel” “Perfect for business travel with hanging space” “Nice stay. ”

Location

“Good location” “Good base for shopping in Leeds” “Close to the city centre”

City centre within easy reach, said 93%.

Service

“Friendly staff” “An apology from the reservations manager” “Reception staff were very welcoming”

88% found the staff to be very friendly.

79% said the reception staff was great.

Hotel Building

“Good facilities” “Downstairs area all refurbished” “Décor beautiful”

Room

“Room was clean” “Pleasant hotel visually” “Comfy beds”

Beds were acceptable for 58%.

52% complained about the bathroom.

Food

“Breakfast not included” “No spinach” “Food was a little pricy”

The price was too high for 74%.

Ranked top 53% by solo travelers, with a score of 77

Good to know

  • Poor wellness & sports facilities

    “Gym was a joke”

    “Health suite was disgusting”

  • Bad fitness area

    “Gym was a joke”

    “One of the treadmills was not working properly”

  • Free internet

    “Free wifi”

    “Access to wireless for free”

  • Bad furniture

    “Tables were very very dirty”

    “Pokey little cupboard”

Show details

Review highlights

Location

“Good location” “Good base for shopping in Leeds” “Close to the city centre”

City centre within easy reach, said 92%.

Hotel Building

“Good facilities” “Downstairs area all refurbished” “Décor beautiful”

Service

“Friendly staff” “An apology from the reservations manager” “Reception staff were very welcoming”

86% found the staff to be very friendly.

74% thought the service was very professional.

WiFi

“Free wifi” “Access to wireless for free” “Free wi-fi”

Room

“Comfy beds” “Shower is ok” “Lack of adequate glazing”

55% complained about the bathroom.

Beds were acceptable for 62%.

Food

“Breakfast was hot and very enjoyable” “Food was good” “Toast was soggy”

61% found the breakfast to be acceptable.

Ranked top 45% by business travelers, with a score of 74

Good to know

  • New facilities

    “Clean modern hotel”

    “That new signage”

  • Bad air conditioning

    “No air conditioning”

    “No air conditioning in the bedrooms”

  • Excellent hotel

    “Great hotel”

    “Perfect for business travel with hanging space”

  • Near city centre

    “Close to the city centre”

    “In walking distance of Leeds city centre”

Review highlights

Location

“Good location” “Good base for shopping in Leeds” “Close to the city centre”

City centre within easy reach, said 92%.

Hotel

“Great hotel” “Perfect for business travel with hanging space” “Nice stay. ”

Price

“Good price” “Good weekend rate” “Good value for money”

Excellent value for money, said 96%.

Service

“Friendly staff” “An apology from the reservations manager” “Reception staff were very welcoming”

73% said the reception staff was great.

92% found the staff to be very friendly.

Hotel Building

“Good facilities” “Downstairs area all refurbished” “Décor beautiful”

92% said the facilities were very new.

WiFi

“Access to wireless for free” “Free wifi” “Free wi-fi”

Room

“Comfy beds” “Pleasant hotel visually” “Lack of adequate glazing”

53% complained about the bathroom.

Beds were acceptable for 65%.

Food

“Breakfast not included” “No spinach” “Food was a little pricy”